WELCOME TO OUR SUPPORT CENTER

Some first troubleshooting steps which may be helpful

• Close your browser
• Try logging out and logging in again
• Try clearing your cookies and/or your cache

If you still have an issue after looking at the manual and trying some simple first troubleshooting steps then please let us know via one of the methods below and we will be happy to help.

If you have a bug please try to reproduce it and report it through our support form:

> Open support form

Alternatively you can send an email with details or any questions regarding Picturepark to support@picturepark.com. Please note that you should always precisely describe your problem and attach full screenshots for reference. The more we know the quicker we can help.

When sending emails, please use the email template below:

> Download Email template (PC only)

If you have a Premium or Enterprise SLA you can also call us on +41 62 550 00 77. However, sending an email with some screenshots usually helps us in identifying a problem more quickly than a phone call.

Usually, we’re very fast. However, please note that support response times depend on the criticality of the incident, the contracted SLA and our official support hours. Regular support hours are Monday to Friday, 8 AM to 6 PM CET. There is a 24x7 escalation possibility for severe escalations, mentioned when calling the hotline.

Training for Picturepark can also be provided please contact our sales department for further information.

We would like to encourage you to give us your valued input regarding things you like or dislike about Picturepark. We cannot always act immediately but your input is collected and periodically brought to the table when deciding about improvements and new features.